Refund Policy

This Refund Policy outlines the terms and conditions regarding refunds for services provided by BoltCharge Payments Private Limited ("BoltCharge," "we," "us," or "our") through our WhatsApp-based mobile recharge and bill payment service.

No Refund Policy

We do not offer refunds once a recharge or bill payment has been successfully processed. This policy is in place because once a recharge or bill payment is processed, the funds are immediately transferred to the respective service provider (telecom operator, utility company, etc.), and we cannot retrieve these funds.

Failed Transactions

In the case of failed transactions where payment was deducted from your account but the recharge or bill payment was not processed, the following applies:

• If the payment gateway confirms that the transaction failed, the amount will be automatically refunded to your payment source within 5-7 business days, as per the payment gateway's refund policy.
• If you do not receive an automatic refund within 7 business days, please contact our customer support with your transaction details.

Incorrect Recharges

If you have provided an incorrect mobile number or account details for recharge or bill payment, and the transaction was successful, we regret to inform you that we cannot process a refund. It is the user's responsibility to ensure the accuracy of all information provided before confirming a transaction.

Double Charges

In the rare event that you are charged twice for the same transaction, please contact our customer support immediately with proof of the double charge. After verification, we will process a refund for the duplicate transaction within 7-10 business days.

Contact for Refund Inquiries

For any refund-related inquiries or to report issues with transactions, please contact our customer support:

• WhatsApp: +91-8595475954
• Email: support@boltcharge.in

Please include the following information in your communication:

• Your registered mobile number
• Date and time of the transaction
• Transaction ID (if available)
• Amount paid
• Description of the issue
• Screenshots or other evidence (if applicable)

Resolution Timeline

We strive to resolve all refund inquiries within 7-10 business days from the date of receiving complete information about the issue. Complex cases may require additional time for investigation.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

BoltCharge Payments Private Limited
Sector 16 B, Greater Noida West
Uttar Pradesh 201307
Email: support@boltcharge.in
WhatsApp: +91-8595475954