Privacy Policy
Last Updated: April 26, 2024
BoltCharge Payments Private Limited ("BoltCharge," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based mobile recharge and bill payment service.
Information We Collect
We collect the following types of information:
- Personal Information: Mobile number, name (if provided), and transaction history.
- Payment Information: We do not store your UPI details or payment information. All payments are processed through secure UPI gateways.
- Usage Information: Information about how you use our service, including recharge history, bill payment details, and interaction with our WhatsApp bot.
- Device Information: Information about the device you use to access our service through WhatsApp.
How We Use Your Information
We use the information we collect to:
- Process your recharge and bill payment transactions
- Provide customer support and respond to your inquiries
- Improve and optimize our service
- Send transaction confirmations and receipts
- Detect and prevent fraudulent activities
- Comply with legal obligations
Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who help us provide our services, such as telecom operators and utility companies to process your recharges and bill payments.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to certain exceptions)
- Opt-out of marketing communications
To exercise these rights, please contact us at support@boltcharge.in.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
BoltCharge Payments Private Limited
Sector 16 B, Greater Noida West
Uttar Pradesh 201307
Email: support@boltcharge.in
WhatsApp: +91-8595475954